Position
Information Center Staff
Department
Information Center
Position Type
Full-time
Location
Hillside Center (Mizonokuchi station)
Report to
Head of Hillside Center
Work Hours
37.5 Hours Per Week
Operating Hours
8:30 - 19:00, Monday to Friday
Work Hours
Mainly working one of three shifts, but may be asked to work other shifts on an as-needed basis.
Monday through Friday:
- 08:30 - 17:00
- 09:00 - 17:30
- 10:30 - 19:00
Visa Requirement
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
Salary & Benefits
Salary commensurate with experience.
Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.
Overview of Position
The Information Center serves as the primary point of contact for anyone seeking information about Temple University, Japan Campus (TUJ) and its programs.
This role is essential in delivering a welcoming, professional, and student-centered experience to visitors, prospective students, and current students. The position combines front-desk operations, student support services, and administrative coordination, requiring strong communication skills, attention to detail, and the ability to multitask in a dynamic campus environment.
As the “face of TUJ,” the Information Center team plays a critical role in shaping the first impression of the university. This position is ideal for someone who enjoys interacting with people from diverse backgrounds, thrives in a fast-paced environment, and takes pride in delivering high-quality service.
Primary Responsibilities
Front Desk & Communication & Support Services
- Serve as the first point of contact for visitors, prospective students, and current students
- Answer incoming calls, redirect inquiries appropriately, and respond to email messages in a timely and professional manner
- Assist walk-in visitors with general inquiries and support
- Distribute TUJ ID cards, commuter stickers, and long-distance discount coupons
- Manage student locker assignments and usage
- Assist students with minor health concerns and support the use of the Sick Room
- Support other offices and programs with promotional activities and student-service initiatives
Administrative & Operational Support
- Create and maintain CRM records accurately and efficiently
- Assist with postal and courier deliveries
- Manage TUJ merchandise sales and inventory control
- Monitor office supplies and place orders as needed
Qualifications & Experience
- Native-level English abilities with business-level Japanese (spoken and writing)
- Minimum 2-3 years of professional work experience in customer services
- Ability to work flexible shifts as required
- Excellent email writing skills, often with time-sensitive matters
- Good organizational and multi-tasking abilities
- Detail-oriented, organized and customer-oriented
- Strong interpersonal skills and a good team player
- Excellent PC skills (Microsoft Word, Excel)
- Study Abroad experience preferred