Information Technology Services

Information Technology Services

Computer Lab

Information Technology Services (ITS) is composed to two teams. Our IT Operations team which provides front line technical support, manages the in-classroom technology and our computer labs. Our Administrative Systems team support TUJ's administrative systems.

The TUJ computer labs boast over 120 Windows and Mac computers with the latest Office 365 and Adobe applications plus other specialized software. The Campus-wide wireless network provides everyone a high speed secure access to the internet from any device.

Major & Concentration Requirements and Recommendations

Information Technology Services suggests that you first check with your particular major to see if a specific configuration is recommended. For example, the following majors at TUJ have the following requirements:

Computer science
  • Minimum dual-core Intel 8th Gen Processor or AMD 2nd Gen (quad- or six-core preferred)

  • Minimum of 8 GB RAM, 16GB or more preferred

  • 256GB SSD, 512GB or more preferred

  • 13 – 15 inch LCD display, 1080p minimum

  • 802.11ac Wi-Fi compatible wireless card and Bluetooth

  • Windows with Intel / AMD processor computers are recommended

    • Macs can run most of the software, though there could be some minor compatibility issues with the M-series chips

    • There could be similar minor compatibility issues with Qualcomm Snapdragon X Elite / ARM chips under Windows

  • Chromebooks, iPads, and Android devices including tablets are not permitted, as they cannot run any of the required software

Art

In order for our students to be active participants in this ever-changing environment, we recommend a current model Apple MacBook Pro laptop. 

Minimum laptop requirements:

  • Apple Silicon (M2,M3,M4) CPU/GPU of any class. 

  • 1TB internal SSD storage. 

  • 16GB Min RAM, 32GB or more Recommended.

We recommend getting AppleCare+ with your system. 

Optional (helpful) hardware:

  • A mouse, wired or wireless (while the trackpad on a MacBook is great, it’s no substitute for designing with a mouse) 

If no particular configuration is needed, you can use the recommendations below as a guide. You can also purchase an extended warranty with your system. When considering whether to buy an extended warranty, it’s a good idea to check with your credit card company to see if additional coverage is automatically provided.

Recommendations

Below are suggested minimum recommendations for Macs and PCs. The purchasing decision is yours, but we suggest that you check with your particular major or concentration to see if a specific platform is recommended before you make your purchase.

We recommend purchasing a computer from a name-brand manufacturer, such as Apple, Dell, HP, Lenovo or Microsoft. These manufacturers generally use name-brand components and offer reliable customer support.

Minimum *

Recommended

Processor

Intel** or AMD Windows 11-compatible processor, or M1 or higher*** (Mac)

Intel** or AMD Windows 11-compatible processor, or M1 or higher*** (Mac)

Memory

8GB

16GB

Storage

256GB SSD

512GB SSD

Graphics

Windows: Integrated Intel HD

Windows: Integrated Intel HD

Wireless

Wi-Fi 802.11 b/g/n/ac

Wi-Fi 802.11 b/g/n/ac

Operating System

macOS Sonoma / Windows 11 Education or Home

macOS Sequoia / Windows 11 Education or Home

Miscellaneous

Webcam, Microphone and Speaker (headset recommended)

Webcam, Microphone and Speaker (headset recommended)

Price Range****

$549.99 - $999

$900 +

Warranty

1 year hardware warranty

3 or 4 year hardware warranty with additional damage/theft protection

* Minimum requirements may not be sufficient depending on your coursework. You can also use computer labs throughout Temple’s campuses and take advantage of limited loaner equipment.
** Intel Core i3 4th generation or lower processor will not support the Zoom virtual backgrounds. Detailed system requirements for Zoom virtual backgrounds are available on the Zoom support page New Tab.
*** You will not be able to run Windows software on the Apple M1 or higher Macs, as Boot Camp does not run on this processor.
**** Ranges are meant as a guideline for what you can expect to pay.

Chromebooks and Tablets 

While Chromebooks, iPads and Android tablets are innovative and have many uses, including convenient web browsing, they are still not a replacement for a PC or Mac. Before purchasing, you should consult with your specific major to determine if the device is compatible with the course requirements.

Contact us

For technical support issues and requests, please e-mail tujhelp@tuj.temple.edu or visit TUhelp via TUportal New Tab.

ITS Help Desk

Tokyo

  • Location: Main Building - Room 501A
  • Hours
    • Monday to Friday - 8:30am – 7:30pm
    • Saturday - 9:00am – 4:30pm
  • Tel: 03-5441-9800, extension 5010

Kyoto

  • Location: Annex - Room 22
  • Hours
    • Monday to Thursday - 8:30am – 7:00pm
    • Friday – 8:30am – 5:30pm
    • Saturday - 9:30am – 1:00pm