Special Lecture: Operations Modeling

Wednesday, March 8, 2017
(door opens at 18:45)
Temple University, Japan Campus, Mita Hall, Room 403 (Access)
English (no translation provided)
Registration Deadline:
March 7, 2017
Registration Form
Seats are fully booked. Registration is now closed.

Lecture Topic

Operations Modeling: How Business Leaders Can Make Smarter Decisions by Drawing Through Business Challenges

How often have you been faced with a business problem and said, "I cannot see the answer"? This is a clear indication that the methods you are using – talking, writing, calculating – may not be sufficient to communicate meaning. Drawing is a powerful tool to visualize complex systems. Business organizations are complex systems and problems are moments when these systems fail. Thus, the problems facing business organizations are often visual problems.

Using case studies of strategic drawings produced for Fortune 50 companies, this presentation will focus on how business leaders use drawings to improve decision making. Case studies will illustrate the following four types of drawings:

  • The big picture: a strategic overview of how an organization works
  • The granular process: a detailed and methodical documentation of how work is done.
  • The experience map: a documentation of events unfolding in space and time
  • The holistic view: a comprehensive view slicing through the relationships between people, processes and technology

Le Corbusier, one of the most important architects of the twentieth century said, "I prefer drawing to talking. Drawing is faster, and leaves less room for lies." A good drawing quickly makes all of the issues visible and truthfully represents what is actually happening. How valuable would this view be to a business leader making important strategic decisions?

About the Instructor

Dr. James Moustafellos

James Moustafellos

Prof. James Moustafellos is an Assistant Professor in the Department of Management Information Systems and Co-Founder of the Center for Design + Innovation, Fox School of Business, Temple University. He teaches in the Executive MBA Program at Temple University Japan Campus and has also taught design and innovation courses for Weatherhead School of Management, Case Western Reserve University and the School of Design, University of Pennsylvania. He holds a Master of Architecture degree from Princeton University and a Bachelor of Arts from Columbia University.

James is also the Director for Design at LiquidHub. In this role, he leads a team of designers to solve complex challenges for many of the top Fortune 500 companies. He brings to this role 20 years of experience designing comprehensive business solutions, process optimization plans and integrated digital technologies for organizations in industries representing finance, healthcare, pharmaceuticals, civic innovation, consumer products and services, manufacturing and luxury goods.