How to Handle Difficult Customers/Colleagues (One-day Workshop) (HDC101-FA)
Dealing with people is always an interesting experience, sometimes good and sometimes bad. This course will focus on the difficulties in dealing with customers and colleagues, the two groups we spend a great deal of our lives interacting with and stressing about. By looking at the make-up of individuals, students will be better equipped to understand what behavior patterns can be produced and what 'buttons' can trigger them. The course will address these by analyzing responses to anticipate, preempt and deal with these often difficult situations. Through studies and real-life examples the course aims to give students a well-rounded understanding to better handle difficult customers and colleagues.
Originally from Toronto (Canada), Paul has over 20 years of diverse professional experience. After the completion of his MBA from the Schulich School of Business at York University, he began his career in the Entrepreneurial Services Practice of Ernst & Young, providing accounting, auditing, and consulting services to a wide variety of businesses. He then moved on to management positions for companies operating in both the consumer goods and hospitality sectors, including a Fortune 500 company, where he was engaged primarily in marketing, sales, customer service, and merchandising activities.
Paul arrived in Tokyo in 2006 and has spent the majority of his time here as a University Instructor and Corporate Trainer. In addition to teaching an assortment of business courses and workshops at TUJ (in both the Continuing Education and Corporate Education departments), he is a member of the faculty group at the Globis Graduate School of Business Management, where he teaches Marketing and Strategy in their MBA Program.
Most students describe Paul as a professional and approachable instructor who challenges them to think while providing the appropriate level of support and encouragement required to develop their own understanding of not only key concepts but practical applications as well.
See his interview here.
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Fees for people who register between July 16 and August 19, 2019 and make full payment by August 19, 2019, are shown in the "Early-Bird" column below.
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Fees for employees of member companies/organizations enrolled in the "Friend of TUJ" Discount Program are shown in the "Friend of TUJ Price" column below. To become a member, please see the "Friend of TUJ Discount" page for the procedure.