How to Handle Difficult Customers/Colleagues (One-day Workshop) (HDC101)

Dealing with people is always an interesting experience, sometimes good and sometimes bad. This course will focus on the difficulties in dealing with customers and colleagues, as these two groups we spend a great deal of our lives interacting with and stressing about. By looking at the make-up of individuals, students will be better equipped to understand what behavior patterns can be produced and what 'buttons' can trigger them. The course will address these by analyzing responses to anticipate, preempt and deal with these often difficult situations. Through studies and real-life examples the course aims to give students a well-rounded understanding to better handle difficult customers and colleagues.

Instructor: Ari Staiman
Ari Staiman is the CEO and President of Sega Amusement Works. Previously he served for many years as the General Counsel of Sega Corporation, overseeing the international legal departments of the Sega Group companies in Asia, N. America, and Europe. He is also an adjunct Professor at Temple University School of Law Japan. Before joining Sega, Ari was a lawyer with the law firm of Baker & McKenzie. Ari began his career as a lawyer in New York, and is a native New Yorker.