Negotiation for Healthcare Professionals (NHP101)
Conflicts at work inevitably end up in inefficiencies and tension that adversely affect operations in any organization. When these encounters occur in a healthcare organization, however, they can have critical outcomes for patients, the medical staff and ultimately the organization's reputation. This course aims to provide administrators, doctors, nurses, and other healthcare personnel with the skills of negotiating, communicating, and resolving conflicts that arise during daily decision making processes. By the end of the course, students will learn communication techniques such as how to prevent/resolve conflicts between managers and how to apply effective listening skills to handle difficult patients. Students will also learn to how to observe and analyze other people's behavior in negotiation sessions and use their insights to improve mediation outcomes.
Doaa Zaher holds an MBA degree from GLOBIS business school in Tokyo, Master's degrees in Economics from Yamaguchi University-Japan, and is currently a PhD student at J.F Oberlin University-Tokyo. She practiced management in several positions in Saudi Arabia, and worked as an independent consultant for various companies in the Middle East. She is a member of American Management Association, Japan Management Association and several other management Associations globally. Her area of specialty is Knowledge Management in Multicultural Organizations.
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