Healthcare Facilitation for International Patients (HIP101)
It can be quite frustrating for someone to learn that they have a serious illness, but this becomes even more stressful when one is in a foreign country. Depending on where the patient comes from, medical approaches and treatment can differ greatly and can make the patient resistant to suggestions from the medical staff. This course addresses gaps between high quality medical services and the needs of international patients. Such gaps often arise from the inability to effectively communicate with patients and customers who come from a culture other than your own. At the end of this course you will be able to: 1) Develop strategies (both clinical and non-clinical) that respond to international patient needs and expectations; 2) communicate effectively with multicultural patients; and 3) increase productivity by improving patient and customer satisfaction. Students will have the opportunity to analyze decision making processes and learn how to develop better strategies related to international patient services management. Additionally, we shall tackle the complexity and ambiguity of such decisions through discussions of a case study that will provide a richer understanding of various issues discussed in class
Doaa Zaher holds an MBA degree from GLOBIS business school in Tokyo, Master's degrees in Economics from Yamaguchi University-Japan, and is currently a PhD student at J.F Oberlin University-Tokyo. She practiced management in several positions in Saudi Arabia, and worked as an independent consultant for various companies in the Middle East. She is a member of American Management Association, Japan Management Association and several other management Associations globally. Her area of specialty is Knowledge Management in Multicultural Organizations.
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